Support Services

ESI specializes in optimizing the economics of buyer-seller exchanges across a broad range of industries. ESI staff possesses in-depth expertise and experience in implementing innovative exchange solutions for diverse types of organizations.

ESI professional services teams can rapidly deploy exchange solution customized to the client’s requirements. ESI also provides the additional ancillary services needed to optimize the performance of the client’s exchange solution. These additional services include:

• Supporting the automated aggregation of buyer profile data
• Developing, designing, producing interaction-related communications (including solicitation collateral materials, session GUI screens, etc.)
• Recruiting session participants for outbound-originated sessions, including scheduling of sessions and managing acceptance and attendance
• Assisting with account opening, switching and other types of buyer support services
• Fulfilling benefits in buyer-seller exchange agreements (cash rebates, partner benefits, etc.)
• Analyzing and modeling the buyer-seller exchange dynamics in order to and understand how to optimize the interaction-specific exchange rules
• Defining and designing the improvements to interaction-specific session workflows, content and rules as needed to maximize client profitability by increasing session agreement rates and profitability per agreement.